This is how ordering meat online works at The Butchery.
Ordering meat online from The Butchery works much like visiting your local butcher: you choose your meat, and we take care of the rest. The only difference? You can order wherever and whenever you like, and we deliver it to your home perfectly frozen. On this page, we explain step by step how it works: from ordering to delivery, including what you can expect when your package arrives at your home.
Ordering in 4 steps
1.
1.
Choose your meat
Use the menu at the top of the page to browse our categories. With the largest selection in the Netherlands, we always have something to suit your needs. From BBQ meat and steaks to everyday meat such as minced meat, pork chops and chicken breast. You can also use our search bar to find a product even faster.
Not sure what to choose yet? Try our meat selector. By answering a few questions, you will find your perfect cut of meat within just one minute.
2.
2.
Fill your shopping basket
Add your favourites to your shopping basket. Please note that a minimum order value of €40 applies for home delivery. Delivery is free on orders of €125 or more, so it pays to stock up your freezer. There is no minimum order value for collection.
Good to know: because our meat is vacuum-packed, it takes up much less space than, for example, meat from the supermarket. This means you can fit more meat in your freezer, and vacuum-packed meat is also easy to defrost.
3.
3.
Choose your delivery time
During checkout, you can choose your preferred delivery day. You can also order in advance, for example if you have a barbecue planned. You can choose evening delivery, daytime delivery or a specific delivery window in the morning or afternoon. Further down this page, you can read all about our delivery options and delivery partners.
4.
4.
Pay for your order
Choose your preferred payment method during checkout. You can pay with iDEAL, Bancontact, Mastercard, Visa, American Express, PayPal, Billink, Riverty (pay later) and the BBQ gift card. Do you have a gift card or discount code? You can enter it during this step under the heading ‘Add promotional code or gift card’.
Good to know: your order will arrive frozen. Our meat is flash-frozen within one hour at -40 °C, ensuring optimal preservation of its flavour, texture and quality. You can place it directly in the freezer upon arrival or allow it to defrost slowly. You can read the easiest way to do this on our page about defrosting meat.
Delivery: our delivery partners
To ensure your order arrives at your home perfectly frozen, we work with two specialised delivery partners: Trunkrs and SooCool. The partner that delivers your package depends on the delivery time you select during checkout.
Trunkrs: evening delivery & Same Day Delivery
Trunkrs handles our evening deliveries from Monday to Friday. Your package is shipped in high-quality insulated bags with dry ice, ensuring that it arrives perfectly frozen without the need for large polystyrene boxes and with significantly less waste. We are the only company in the Netherlands that uses dry ice, guaranteeing that your order is delivered frozen.
- Same Day Delivery: order before 11:00 a.m. on working days and your order will be delivered that same evening between 5:00 p.m. and 10:30 p.m. Your package will then be in transit for no more than approximately 10 hours.
- Ordering after 11:00 a.m.? Your order will be delivered the following evening on working days.
- Track & trace: as soon as your package is on its way, you will receive a track & trace link so you know exactly when to expect the delivery driver.
- Not at home? You can leave a message for the delivery driver through the track & trace page. For example, you can ask for the package to be delivered to a neighbour or left in an agreed location. Please keep in mind that it is best to place the meat in the refrigerator or freezer as soon as possible.
SooCool: daytime delivery, time slots & Saturday delivery
Our daytime deliveries are handled by SooCool. SooCool uses refrigerated transport. Your package is therefore shipped without an insulated bag or dry ice: it remains frozen throughout the entire journey in the freezer compartment of the delivery vehicle. SooCool also delivers on Saturdays.
With SooCool, you can choose your preferred delivery time. You can select daytime delivery (between 8:00 a.m. and 6:00 p.m.) or evening delivery (between 5:00 p.m. and 10:00 p.m.). Want to make sure you are at home? For a small surcharge of €1.00, you can choose a specific morning delivery slot (between 8:00 a.m. and 12:00 noon) or afternoon delivery slot (between 12:00 noon and 5:00 p.m.).
- Order deadline: order before 2:00 p.m. from Monday to Friday and your order will be delivered the following day. This also applies to Saturday delivery: order before 2:00 p.m. on Friday and your package will be delivered on Saturday.
- Ordering after 11:00 a.m.? Your order will be delivered the following evening on working days.
- Track & trace: on the evening before delivery, you will receive a track & trace link with an estimated delivery time. On the day of delivery, you can follow your order live.
- Not at home? The delivery driver will contact you by phone, and a new delivery attempt will be arranged with you.
Shipping costs and delivery area
Because we ship a fresh product frozen — using specialised couriers, insulation and dry ice — we apply the following shipping rates:
Minimum order value
€ 40,-Between € 40 and € 125
€ 9.95From € 125
FreeWe deliver throughout the Netherlands and Flanders. Unfortunately, we do not deliver to the Wadden Islands (postal codes 1790 to 1797, 8880 to 8897, 8899 and 9160 to 9166).
How will your meat arrive?
Every order is carefully prepared and packed for you. Our meat arrives exceptionally fresh, is hand-cut and trimmed three times by our own Master Butchers, and is then vacuum-packed and placed in the flash freezer. The meat is frozen at an extremely low temperature within one hour, ensuring that its quality is preserved as effectively as possible.
What does this mean for you?
- Your package arrives frozen and can be placed directly in the freezer, making it easy to order well in advance.
- Individually portioned: thanks to the vacuum packaging, you can defrost exactly what you need.
- Slightly defrosted upon arrival? No need to worry. Because we freeze the meat while it is exceptionally fresh, it can be returned to the freezer without any loss of quality, as long as it still feels cold.
Want to learn more about how flash freezing works and why it preserves the flavour, texture and quality of your meat so well? Read all about it on our flash-frozen page. For the best results, always allow your meat to defrost slowly in the refrigerator before preparing it.
Our satisfaction guarantee
Customer satisfaction is our number one priority at The Butchery. We do everything we can to make sure you are happy with your order. Should something not be quite right, we will gladly resolve it for you. Here is how our guarantee works:
Weight guarantee
All our meat is weighed individually. Does the weight of a product not match what you ordered? Please contact our customer service team and we will refund the difference.
Frozen delivery guarantee
Our meat is flash-frozen. This means it can be refrozen without any loss of quality after it has slowly defrosted. If your meat still feels cold upon arrival, it can safely be placed back in the freezer. Still not completely confident? Please contact our customer service team and we will arrange a replacement order for you.
Other issues
Is there anything else wrong with your order? Take a photo of the raw meat and send it to our customer service team. We will be happy to help and work with you to find a suitable solution.
Questions?
For questions about your order, cooking advice or anything else, you can always contact our customer service team at [email protected] or call us on 085-0408044. We are happy to help!